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Our Site Management Services deliver a cost-effective and comprehensive IT solution to suit any business and budget. Designed for small and medium-sized businesses, these services provide our clients with the IT infrastructure and cost-saving measures usually reserved for large corporates.
How does it work?
- We conduct an audit of our client's IT resources and infrastructure.
- We engage our collective IT and Business expertise to recommend best practice IT solutions relevant to the client's operating requirements.
- We design a client-centric and specific Service Level Agreement (SLA) based on the services selected.
- We proactively monitor and maintain the customer's IT infrastructure through remote and on site intervention.
- We freely share our collective knowledge and implement adaptable and scalable solutions and services, as required.
Contact us to discuss how our Site Management Services can support your business.
The Benefits
Every Site Management Services client benefits from:
- Access to an IT resource capable of managing a Windows, Mac or Open Source operating environment.
- A partnership with a fully compliant and licensed provider with a proven track record and a commitment to personal service.
- Independent Sybaweb owned service and product delivery.
- Knowledge that the services we implement will increase performance, minimise risk to business continuity, provide cost savings and add value.
- Remote and on site technical support from qualified engineers and technicians.
- Fixed expenditure.
Sybaweb's Site Management Services will add value to any organisation.
SLA
Our Service Level Agreement (SLA) outlines our recommended strategy, based on the complexity of our customer's ICT infrastructure. One of the unique advantages of our SLA is that we are able to manage cross-platform environments and integration.
These are some of the services we provide as part of managing a network:
(Click on linked items for further details)
- ADSL
- SybawebSplitter
- Security
- PowWow Videoconferencing
- Full Steam Multiplexing
- Virtual Private Networks (VPN)
- Email Management Services (mail spooling / exchange server management)
- *Backup & disaster recovery (on request)
- *Server rental (on request)
Should your requirements call for other IT related services not mentioned above, we would like to hear it, please contact us.
Personal Service
Can you relate to this experience?
- You're on a critical deadline and you've just lost connectivity.
- You can’t get help from your service provider as nobody is responding.
- You finally track someone down and secure assistance, but the helpdesk does not help, and you have to call back and go through the whole process again.
- In desperation you request a technician on site who does not fix the problem.
- You're told that the problem exists with your other service provider
- But you still receive a hefty bill for the ‘call out’!
- And you're still off line!
This is the scenario Sybaweb Site Management Services clients avoid.
Is it worth not being a Sybaweb client?
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